Diversity
  • Importance of communication
  • Going International: Doing business in other countries
  • Trust and respect in human relations
  • Dealing with difficult people
  • Solving personality differences
  • Conduct a diversity audit
  • Understanding people
  • Building cohesive multi-cultural work teams
  • Causes and consequences of prejudice
  • Cultural Overviews
  • Protocols, customs etiquette
Welfare to Work
  • Succeeding in the world without
    welfare
  • Appearance
  • Designing a dynamic resume
  • Getting a great job: Interview with
    impact!
  • What to expect during an interview:
    with impact!
  • Behind the scene tips
  • Gain credibility and power in the
    workplace
Customer Service / Business Etiquette
  • Dealing with angry and difficult customers
  • Business etiquette
  • Body Language
  • Projecting a professional image
  • Relaxation techniques that work fast
  • Calming the irate customer
  • 20 attitude mistakes and how to avoid them
  • Checklist of why customers stop doing business
    with companies
  • Going the extra mile: Beyond mediocrity to
    excellence
 Money Management
  • Where do I begin: Basic
    understanding to money management

  • Debt proof your attitude; 10%
    money, 90% attitude
  • Reading your credit report with
    understanding
  • Calling your creditors before they
    call you
  • Making the budget that works for
    you
  • Credit card slavery to credit card
    freedom
  • Expect the unexpecting; That rainy
    day savings
Self-Empowerment
  • Empowerment vs. self-
    sabotage
  • Communicating with authority
  • 10 skills necessary for
    empowerment
  • Defining success
  • Developing self respect
  • Overcoming self doubt
  • Positive attitude development
Credit and Financial Strategies
  • Budgeting
  • Understanding credit reports
  • Raising FICO scores
  • Credit Repair
  • Prioritizing Bills
  • Credit problems and solutions
  • Getting out of debt
  • Qualifying for a mortgage
  • How to qualify for credit
  • Establishing credit
  • All about credit
  • Buyer's strategies to refinancing and
    mortgages
Time Management
  • Gaining control of your
    time
  • Avoiding time wasters
  • Managing time in special
    situations
  • Setting priorities
  • Tools to Manage your time
    and gaining peace of mind
Networking
  • Personal and professional development
  • Network management
  • Self-esteem
  • Effective communications
  • Life skills
  • Family management
  • Time management
  • Attitude
  • Assertiveness vs. Aggressiveness
  • Community empowerment
  • Heritage

Conflict Resolution
  • Sources of conflict
  • identifying conflict
    management style
  • Advantages and
    disadvantages of conflict
  • Exploring conflict
    resolution techniques using
    conflict resolution skills
Expanded services...